Refund Policy
Last updated September 1, 2026
1. Failed Transactions
If a transaction fails after your wallet was debited, the amount is automatically reversed to your wallet, typically within minutes.
2. Wrong Details
BillAfrik cannot reverse a transaction that completed successfully to a phone number, meter, or smartcard you entered incorrectly. Contact support and we'll do what we can with the relevant provider.
3. Airtime to Cash
Airtime-to-cash conversions confirmed as received are final and cannot be reversed.
4. Disputing a Charge
Raise a support ticket with your transaction reference within 30 days and our team will investigate.